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Klarna FAQ

How to Shop With Klarna

1) Add to cart

2) Choose the items you love and head to checkout.

3) Select Klarna

4) Choose Klarna at checkout and select your preferred way to pay: get it now, pay later with no upfront cost. Enter your details, and Klarna will confirm your order instantly.

5) Manage payments in the Klarna app

6) Track your purchases, view upcoming payments, and stay in control—all in one place.

Shop Today Pay Later

Pay in 30 days

Get what you love today and pay up to 30 days after your order—no upfront cost.

Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or making late payments may affect your financial status and ability to obtain credit. Available to UK residents aged 18+. Subject to status. Ts&Cs and late fees apply.

Pay in 3 Installments

Spread the cost of your purchase into three interest-free payments. Simply use your preferred credit or debit card, and payments will be taken automatically every 30 days. Your first payment is collected when your order is confirmed, followed by two more at 30 and 60 days.

Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or making late payments may affect your financial status and ability to obtain credit. Available to UK residents aged 18+. Subject to status. Ts&Cs and late fees apply.

What if i make a return?

Once we’ve processed your return at JYNX, Klarna will update your statement and adjust your balance. Be sure to follow our returns policy, keep your return tracking number, and log into your Klarna account to select “Report a return” so your statement is paused until everything is confirmed.

My order arrived damaged or incorrect. Do I still need to pay?

No—you should never pay for items that arrive faulty, damaged, or incorrect. Please get in touch with us at contact@jynxpiercing.co.uk and also select “Report a problem” in your Klarna account. Your statement will be paused until we’ve resolved the issue with you.

How long will my piercing take to heal?

Healing times vary depending on the piercing location and how well it’s cared for. Earlobe piercings usually heal within 6–8 weeks, while cartilage and other body piercings can take several months. We’ll give you full aftercare advice to help speed up the healing process.

I haven’t received my order yet. What should I do?

If your delivery hasn’t arrived, please reach out to us at contact@jynxpiercing.co.uk for an update. You can also log into Klarna and select “Report a problem” to pause your statement until your order is with you.

My statement doesn’t match my order

If something looks wrong on your Klarna statement, please email us at contact@jynxpiercing.co.uk so we can correct it. Don’t forget you can also pause your statement in the Klarna app by reporting the issue.

What happens if I miss a Pay in 30 days payment?

Pay in 30 days is a credit product, so you’ll need to make sure payment is made to Klarna by the due date. Missing a payment could result in late fees and may affect your credit record. Klarna may also share details of late or missed payments with credit reference agencies, which could make borrowing harder or more expensive in the future. Please see Klarna’s terms and conditions for full details.

What if I miss a Pay in 3 instalment?

Pay in 3 is also a credit product. Payments are collected automatically from your chosen card, but Klarna will send reminders before each due date so you can make sure the funds are there. If a payment fails, a late fee may be applied under Klarna’s T&Cs.