Shipping policy

UK Delivery

We currently deliver to UK addresses only. International shipping is not available.

Our delivery charges and services are:

Order value	Delivery charge	Postal service
£25 or less	£3.99	Royal Mail Tracked 48
Over £25, up to and including £120	FREE	Royal Mail Tracked 48
Over £120	FREE	Royal Mail Special Delivery

Your delivery charge will be displayed at checkout before you complete your purchase.

Postal Delivery Times

Royal Mail Tracked 48

Tracked 48 aims to deliver within 2–3 working days after dispatch. This is an estimate rather than a guaranteed delivery date. Some postcode areas may take longer.

Royal Mail Special Delivery

Special Delivery provides tracking and a signature on delivery. Delivery is normally the next working day after dispatch, subject to Royal Mail’s service conditions and postcode exceptions.

Orders dispatched on Fridays are normally due for delivery on Monday, excluding bank holidays. Saturday delivery is not guaranteed.

Postal delivery times begin when your order is dispatched, not when it is placed. Supplier lead times and stock availability may affect when we can send your jewellery.

Stock Availability and Dispatch

In-stock items are typically dispatched the same day when ordered before 2pm, Tuesday–Friday, excluding UK bank holidays.

Some jewellery is ordered directly from our suppliers, while certain pieces are manufactured to order. These items take longer to dispatch.

Known extended lead times will be explained in the product information. If an unexpected delay affects your order, we will contact you by email with an update.

Estimated Supplier Lead Times

The following estimates apply when we need to order an item from its supplier. They do not apply to jewellery already held in stock.

These are approximate waiting times before we can dispatch your order. Please allow additional time for postal delivery.

Supplier	Estimated supplier lead time
Junipurr Jewelry	1 week
BVLA	3–5 months
Khrysos	2–3 weeks
Anatometal	2 weeks–2 months
NeoMetal	1 week–1 month
Inari Organics	1 week
Buddha Jewelry	2 weeks–1 month
Tawapa	1 month

Lead times vary according to the item, supplier availability and manufacturing requirements. Bespoke pieces may take longer. We will keep you informed of changes affecting your order.

Tracking Your Order

All orders are sent using Royal Mail tracked services.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details. Please check your junk or spam folder if you cannot find it.

Bank holidays, busy postal periods and local delivery conditions may affect delivery estimates.

Delayed or Missing Parcels

If your parcel appears delayed or missing, please check the tracking information and contact us promptly with your order number.

If tracking shows delivery but you have not received the parcel, please check whether someone at your address accepted it, or whether it was delivered to a neighbour or your designated safe place.

We will investigate with Royal Mail and arrange a replacement or refund where appropriate. Royal Mail’s claims process does not affect your statutory rights.

Incorrect Addresses and Uncollected Parcels

Please check that your delivery address is complete and correct before placing your order.

If you notice an address error, contact us as soon as possible. We will amend it where possible, although changes may not be possible once the parcel has been dispatched.

If Royal Mail leaves a collection notice, please collect your parcel within the stated timeframe.

Where a parcel is returned to us because the address supplied was incorrect or incomplete, or because it was not collected, we will contact you to discuss the next steps. Resending may incur an additional postage charge, which will be confirmed with you beforehand.

Any cancellation or refund will be handled in accordance with your statutory rights and our Returns & Refund Policy.

Cancelling or Changing an Order

To request a cancellation or change, email contact@jynxpiercing.co.uk with your order number as soon as possible.

We will help where possible. Changes to an order may not be possible after dispatch, but dispatch does not automatically remove your cancellation rights.

For eligible online purchases, you normally have 14 days after delivery to notify us that you wish to cancel, followed by a further 14 days to return the goods.

Exceptions can apply to goods made to your personal specifications and hygiene-sealed jewellery once its seal has been broken. Please see our Returns & Refund Policy for details.

Unwanted Items and Gifts

We also accept unwanted jewellery returns within 30 days of delivery, provided the jewellery is unused, in its original condition and packaging, with all hygiene seals intact.

Please contact us before sending your return so we can provide instructions. Customers are responsible for return postage for unwanted items. We recommend retaining proof of postage and choosing a service with suitable cover for jewellery.

For hygiene reasons, change-of-mind returns cannot be accepted once the jewellery’s hygiene seal has been broken. This does not affect your rights concerning faulty or incorrectly supplied goods.

Where statutory cancellation rights apply, we will also refund any standard outbound delivery charge paid.

Faulty, Damaged or Incorrect Items

If you believe your jewellery is faulty, arrives damaged or you receive an incorrect item, please contact us with your order number and a description of the issue. Photos are helpful where possible.

• Within 30 days of delivery: you can request a full refund for faulty, damaged-on-arrival or incorrectly supplied jewellery.

• After 30 days: you may still be entitled to a repair, replacement or refund, depending on the circumstances.

• We will provide return instructions and cover reasonable return postage costs for faulty or incorrectly supplied items.

Damage caused by misuse, accidental damage or forcing jewellery into place is not covered. Your statutory rights are unaffected.

Manufacturer Guarantees

Manufacturer guarantee coverage varies by brand. Where a lifetime workmanship guarantee applies, it covers manufacturing defects, subject to the manufacturer’s terms.

Accidental loss, misuse and normal wear and tear are excluded. Approved claims may result in repair or replacement.

Manufacturer guarantees are additional to your statutory rights.

Please see our Returns & Refund Policy for full return conditions, guarantee information and claim instructions.

Contact Us

For delivery, cancellation, return or guarantee enquiries, email contact@jynxpiercing.co.uk, quoting your order number.