Returns, Refunds & Cancellations Policy

We want you to feel confident when shopping with Jynx Body Jewellery. If something is wrong with your order or you need help arranging a return, please contact us at contact@jynxpiercing.co.uk.

This policy explains our returns process and your cancellation rights. Your statutory consumer rights are unaffected.

Cancelling or Changing an Order

Please contact us as soon as possible if you wish to cancel or change your order, quoting your order number.

We will try to make changes or stop dispatch where possible. If your order has already been dispatched, we will explain how to arrange an eligible return.

We do not deduct a packaging or cancellation fee when you exercise your statutory right to cancel.

Unwanted Items and Gifts

We offer a 30-day return window from delivery for unwanted jewellery, including unwanted gifts and items you ordered in the wrong size or style.

For this additional return window, items must be:

• Unused, unworn and in their original condition.

• Returned with their original packaging.

• Supplied with any original hygiene or safety seals intact.

For health and hygiene reasons, body jewellery and earrings supplied with a hygiene seal cannot be returned for a change of mind once that seal has been broken.

This hygiene restriction does not affect your rights if an item is faulty, damaged on arrival or not as described.

You are responsible for return postage for unwanted items. We recommend keeping proof of postage and choosing a service with suitable cover for the jewellery’s value.

Refunds for gifts are issued to the purchaser’s original payment method.

Your Right to Cancel an Online Order

For eligible online purchases, you can cancel without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days from notifying us to send the goods back.

These legal rights apply separately from our additional 30-day returns offer.

When you cancel an entire eligible order under these rights, we will refund the item price and any standard delivery charge you paid. Additional costs for an optional delivery upgrade are not refundable.

Where permitted by law, a refund may be reduced if handling beyond what is reasonably necessary to inspect the item has reduced its value.

Personalised and Bespoke Jewellery

Jewellery made specifically to your personal specifications or personalised for you may be excluded from change-of-mind cancellation and returns.

We will explain any applicable restriction before you order. A standard catalogue item sourced from a supplier is not automatically treated as bespoke.

Your rights relating to faulty or incorrectly supplied goods still apply.

Faulty, Damaged or Incorrect Items

If your jewellery appears faulty, arrives damaged or differs from what you ordered, please email contact@jynxpiercing.co.uk with your order number and a description of the problem. Clear photographs may help us assess the issue.

• Within 30 days of delivery: you can request a full refund for goods that are faulty, damaged on arrival or not as described.

• After 30 days: you may still be entitled to a repair, replacement or refund, depending on the circumstances.

We will explain the next steps and cover reasonable return postage costs for faulty or incorrectly supplied items.

Damage caused by accidental damage, misuse or forcing components is not a manufacturing fault. Examples may include forcing a hinge or damaging a setting during fitting. We will assess the circumstances of each claim.

Opening packaging or breaking a hygiene seal does not remove your rights concerning a genuine fault.

Manufacturer Guarantees

Manufacturer guarantees are available on jewellery from brands including Anatometal, Junipurr Jewelry, BVLA, Modern Mood and NeoMetal. Coverage and claim requirements depend on the manufacturer and the item.

Where a lifetime workmanship guarantee applies, it covers qualifying manufacturing defects under the manufacturer’s terms. It does not generally cover loss, normal wear and tear, accidental damage or improper use.

Please contact us first if you believe your jewellery has a manufacturing defect. We will guide you through the process, which may involve returning the item for inspection.

Where a claim is approved, the manufacturer may repair or replace the jewellery in accordance with its guarantee. We will cover reasonable return postage where a manufacturing fault is confirmed.

Manufacturer guarantees are additional to your statutory rights. They do not replace any right you may have to a refund, repair or replacement from us.

How to Request a Return

You can request a return through your customer account:

1. Log in through My Account on our website.

2. Select the relevant order and items.

3. Choose a return reason and add any useful information.

4. Submit your request. We will respond by email with instructions.

Alternatively, email contact@jynxpiercing.co.uk, quoting your order number. You do not need a customer account to exercise your cancellation rights.

Please contact us before sending jewellery back so we can help you arrange the return. Our return instructions do not restrict your statutory rights.

Postal returns and returns made in person should be addressed to:

Jynx Body Jewellery
35 Station Road
New Milton
Hampshire
BH25 6HR

Please include your name and order number.

Refunds

We normally process eligible returns within 7 days of receiving them.

For statutory cancellation returns, we will refund you without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you have sent them back, whichever happens first.

For an agreed statutory refund for faulty goods, we will refund you without undue delay and within 14 days of agreeing that you are entitled to it.

Refunds are issued to your original payment method. Payments made through Klarna, Clearpay or another instalment provider are refunded through that provider.

Your bank or payment provider may take additional time to display the refund.

Gift Cards

• Gift cards are valid for 12 months from purchase.

• Gift cards cannot be used to purchase another gift card.

• Gift cards cannot be exchanged for cash except where required by law.

• Please check the recipient’s email address carefully before ordering. Contact us promptly if you notice an error.

• Keep gift card details secure. If a card is lost, stolen or misused, contact us so we can investigate. Replacement cannot be guaranteed.

These terms do not affect any statutory cancellation rights that apply to gift cards purchased online.

Jynx Piercing — Booking & Cancellation Policy

We understand that plans can change. Please give us as much notice as possible so we can offer your appointment to another client.

Changing or Cancelling an Appointment

The easiest way to change or cancel your appointment is through the link in your booking confirmation email.

You can also call us on 01425 563579.

Please use these methods rather than Instagram, Facebook messages or voicemail, which may not be checked in time.

Deposits and Prepayments

A deposit or prepayment is required to secure your appointment. This is credited towards the total cost when you attend.

If a cancellation charge applies, any deposit or prepayment already paid counts towards that charge.

Notice Periods

• At least 24 hours’ notice: we can transfer your deposit to a new appointment. If you wish to cancel without rebooking, contact us about any refund due.

• Less than 24 hours’ notice: a cancellation charge of up to the booked service fee may apply.

• Missed appointments or late arrival: if there is insufficient time to complete your appointment safely, a charge of up to the booked service fee may apply.

• Same-day bookings: please give at least 4 hours’ notice if you need to cancel or change your appointment.

Any cancellation charge will reflect our actual loss, taking account of costs saved and whether we can fill the appointment. We will not charge twice for the same loss.

If we cancel your appointment, you can choose to reschedule or receive a refund of payments made for that appointment.

Multiple Services

If you book more than one piercing or service, the notice requirements apply to each reserved service.

Any cancellation charge will reflect the loss relating to the services cancelled, subject to the principles above.

Bookings Made Online or by Phone

Where a statutory cooling-off right applies, you have 14 days from making the booking to cancel. This right takes priority over our usual notice periods.

If you request that a service starts during this period, any charge for services already provided must comply with the applicable cancellation rules. The cancellation right ends after full performance only where you have expressly requested early performance and acknowledged this beforehand.

Preparing for Your Appointment

Please make sure you:

• Meet the minimum age requirements for your chosen piercing.

• Bring a parent or legal guardian if you are under 18.

• Bring the required valid, physical photo ID for yourself and, where applicable, your parent or guardian. Digital copies are not accepted.

• Contact us before booking if a medical condition or medication may affect your suitability for piercing. Relevant medical confirmation may be required.

If you are unsure about age requirements, identification or suitability, please contact us before your appointment.

Contact Us

Email: contact@jynxpiercing.co.uk
Telephone: 01425 563579
Studio: 35 Station Road, New Milton, Hampshire, BH25 6HR